In February 2007 after a series of unacceptable experiences by JetBlue passengers, JetBlue introduced a "Customer Bill of Rights" aimed at rehabilitating its disastrous image and improving its customer service. This "Bill of Rights" is a sham filled with so many loopholes that they are rarely forced to compensate customers in any way.
Disgruntled JetBlue customers, this is your forum. Post your experiences in the comments section or email them to be at firstname.lastname@example.org. Together we can get JetBlue to keep to its promise of bringing "humanity back to air travel," and make its "Bill of Rights" actually mean something.